The Pokies 114 — Rules, Terms & Important Information

Introduction and Scope

Welcome to The Pokies 114 rules page. We tested our processes and policies extensively so this page reflects how we operate, what we expect from players and how we protect our community. These rules form a legally binding agreement between you (the player) and The Pokies 114 (the operator) and apply whenever you access or use our platform from any internet-enabled device.

We operate under company registration number 3-102-841524, established in 2021 and based in Costa Rica. Our operations are designed and run in accordance with applicable regulatory standards, including oversight consistent with PAGCOR-style requirements. The information below explains your responsibilities, our rights, and the practical mechanics of playing on our site.

Quick Rules at a Glance

General Terms

By registering an account with The Pokies 114 you accept these terms in full. We recommend reading the entire page carefully. If you disagree with any part of these rules, do not create an account and cease using the platform.

We may update these rules from time to time. Changes are made for operational reasons, legal compliance, or to improve customer service. We will publish updated terms on this page and where required notify affected players. Continued use of our services after publication of updated terms constitutes acceptance of the changes.

Eligibility and Responsible Use

• You must be at least the minimum legal gambling age in your country of residence to register and play.
• You must not access The Pokies 114 from a jurisdiction where online gambling is prohibited. It is your sole responsibility to ensure that playing is legal where you live.
• Your account must contain accurate and up-to-date personal information. We may ask for documentation to verify identity, address, and payment method ownership.
• Accounts are personal and non-transferable. You must not allow third parties to use your account.
• You must not be self-excluded, under a gambling ban or otherwise prohibited from gambling by any authority.

Account Registration and Verification

When opening an account at The Pokies 114 we collect basic personal details including full name, date of birth, email address and phone number. We test our verification procedures regularly and our results show that robust verification reduces fraud and protects players.

• We may require documents to verify your name, date of birth and address, such as government-issued ID, utility bills, or bank statements.
• We may also request proof of payment method ownership for deposits and withdrawals.
• Failure to provide requested documents in a timely manner may result in account suspension or delayed withdrawals.

Deposits

Deposits to your account are processed when we receive confirmation of funds from your payment provider. The exact processing time depends on the payment method used.

• Deposits must not exceed limits set for the chosen payment method or imposed by us for regulatory reasons.
• You should only deposit funds from financial accounts that are registered in your name unless otherwise explicitly agreed by The Pokies 114.
• Occasionally we will request transaction documentation to validate the source of funds for anti-money laundering and security checks.

Withdrawals

We process withdrawal requests as quickly as operationally possible. Processing times vary by payment method and may be affected by additional verification checks.

• No fees are charged by The Pokies 114 for withdrawals. Your bank or payment provider may impose fees.
• To comply with anti-money-laundering rules, you may need to wager deposited amounts a minimum number of times before making a withdrawal. Typical play-through rules are 1x for some methods and up to 3x for credit card deposits; check the payment terms that apply to you.
• We reserve the right to place holds on withdrawals while we complete required checks. We aim to complete these as quickly as possible and will communicate updates through customer support.

Bonuses, Promotions and Fair Use

We design bonuses to enhance gameplay but also protect the integrity of our platform. Our tests show that clearly defined wagering rules and restrictions prevent misuse and create a fair environment for everyone.

• Promotional offers are subject to specific terms that will be shown when you opt in. Always read the rules attached to any bonus before accepting it.
• Bonuses may be limited to certain games or categories. Playing excluded games with bonus funds may result in forfeiture of the bonus and related winnings.
• Wagering requirements must be met before bonus funds or winnings derived from bonuses can be withdrawn.
• We do not tolerate bonus abuse. Using multiple accounts, collusion, automated play, or other strategies aimed solely at exploiting bonuses may lead to voiding of bonuses, cancellation of winnings, suspension of accounts, and (where appropriate) legal action.
• Only one account per person is permitted unless we have explicitly agreed otherwise in writing. Only one account per payment card is allowed.

Fair Play and System Integrity

We are committed to fair gaming and operate regular audits, RNG checks and independent testing. Our own testing regimes show that continuous monitoring of gameplay patterns allows rapid detection of irregularities.

• Use of bots, scripts, automated systems or any method to manipulate gameplay is prohibited.
• Collusion with other players or attempts to manipulate events, games or outcomes will result in action including loss of winnings and account suspension.
• In the event of a game malfunction, exploit or suspected software error, we reserve the right to void bets or games, reverse transactions, and restore accounts to a fair state at our discretion after investigation.
• If we detect suspicious activity we may retain funds temporarily while we investigate. We will communicate with you during any investigation and provide relevant evidence when requested and appropriate.

Security and Fraud Prevention

We maintain a robust security program. Our infrastructure and operational practices are regularly reviewed and updated. We recommend players take their own steps to protect their accounts.

• Use strong, unique passwords and enable any available two-factor authentication or equivalent security features.
• Do not share account credentials. If you believe your account has been compromised contact support immediately.
• We may block access or transactions from certain IP addresses, countries or devices for security or legal reasons.

Responsible Gambling

We take responsible gambling seriously. We provide tools and support to help players control their activity. Our internal testing of player protection tools shows they reduce harms when used effectively.

• Self-exclusion, deposit limits and time limits are available on request or via your account settings where provided.
• If you feel gambling is becoming a problem, please use self-exclusion or contact our support team to discuss additional restrictions.
• We can provide information and links to professional organizations that support people affected by gambling-related harms.

Suspension, Breaches and Termination

If you breach any of our rules or if we detect suspicious behaviour, we will act to protect the integrity of the platform. Actions we may take include issuing warnings, suspending accounts, withholding or cancelling winnings, and closing accounts.

• Breaches include but are not limited to: providing false information, fraud, collusion, multiple accounts, bonus abuse and using prohibited software or automation.
• Where we suspend or terminate accounts we will retain funds only as necessary to complete investigations, cover legitimate liabilities and comply with legal requirements.
• We reserve the right to pursue civil or criminal proceedings if illegal activity is suspected.

Disputed Transactions and Error Handling

We aim to resolve disputes quickly and fairly. If you disagree with a transaction, outcome or decision, follow our dispute process. We will review logs and evidence and explain our findings. Our experience shows that transparent communication and clear evidence reduce misunderstandings.

• Before disputing a decision, ensure you have read the relevant game rules and promotion terms.
• Contact support with relevant transaction references and any documentation that supports your case.
• We will acknowledge receipt of your complaint promptly and aim to resolve disputes within a reasonable timeframe.

Privacy and Data Protection

We collect and process personal data to provide services, detect fraud, and comply with regulations. Our privacy policy explains what data we collect, how we use it and your rights. We apply industry-standard safeguards to protect your information.

• We may retain data to meet legal, regulatory and operational requirements.
• We may share necessary information with payment processors, regulatory bodies, and law enforcement where required by law.

Third-Party Services and Links

We work with third-party payment providers, game suppliers and verification partners. While we carefully select partners and test integrations, we are not responsible for the internal policies of those third parties. If an issue arises with a third-party service, we will coordinate with them and provide assistance to players where possible.

Changes to These Rules

We may update these rules to reflect legislative changes, business needs or operational improvements. Substantive changes will be published on this page and, where required, communicated to affected players. Continued use of our services after publication constitutes acceptance of the updated rules.

Contacting Us and Complaints Procedure

If you need help or wish to make a complaint please contact customer support via the available channels on our site. When contacting us, include your account identifier and any transaction or game references. We will confirm receipt and keep you informed of progress.

• Provide clear details and any supporting documents when making a complaint.
• We aim to respond to and resolve complaints promptly and fairly.

Frequently Asked Questions (FAQ)

1. How quickly will my withdrawal be processed? Typical processing depends on the payment method and verification status; once approved, e-wallets are usually fastest while bank transfers may take several business days.
2. What documents may I need to provide? We may ask for proof of identity (government ID), proof of address (utility bill), and proof of payment method (card image with masked digits or bank statement).
3. Can I have multiple accounts? No. Only one account per person is permitted unless we have explicitly agreed otherwise. Multiple accounts may be closed and winnings forfeited.
4. What happens if I forget my password? Use the account recovery options on the site. We will verify your identity before allowing access to protect your funds and personal data.
5. How do I self-exclude? Contact support or use the account settings to enable any available responsible gambling tools. We will implement the exclusion and confirm actions taken.

Final Notes and Our Commitment

At The Pokies 114 we are committed to delivering a transparent, fair and secure gaming environment. Our internal audits and continuous testing show that clear rules, strong identity verification and proactive monitoring are effective at protecting players and preserving game integrity. If you have questions about these rules, please consult our support team who are trained to explain policies and escalate matters as needed.

Thank you for choosing The Pokies 114. Play responsibly and enjoy the experience.